Exchange & Return Policy – ElBerry Furniture Factory
At ElBerry Furniture Factory, we strive to ensure our customers’ satisfaction with all our products. Therefore, we offer a flexible exchange and return policy under the following conditions:
1. Exchange & Return Conditions
✔ Products can be exchanged or returned within X days from the date of receipt.
✔ The product must be in its original condition, unused, undamaged, and in its original packaging.
✔ The original purchase invoice must be provided when requesting an exchange or return.
2. Cases Where Exchange or Return is Not Possible
✘ Custom-made products (special orders or custom sizes).
✘ Products that have been damaged or misused after receipt.
✘ Any product that has been disassembled or modified by the customer.
3. Exchange & Return Process
📞 Contact our customer service to submit an exchange or return request.
🚚 A pickup appointment will be scheduled, or you can deliver the product to our nearest branch.
💰 The refund will be processed using the original payment method within X business days after the product is inspected.
4. Warranty & After-Sales Service
🔹 All our products are covered against manufacturing defects.
🔹 We offer maintenance and support services to ensure the best experience for our customers.